Aroma Houz will always aim to dispatch orders ASAP, usually same day if received before 12pm, otherwise within 24hrs. Your order will be sent via Courier or Australia Post. Generally all deliveries will be received (Aust only) within 4-5 business days of order (Please be mindful Australia post may experience delays from time to time due to Covid restrictions or heavy demands) . If at any time you experience delays, please contact us immediately.
If you choose curbside pickup, you are welcome to come to 6 Maxwell rd Forest lodge NSW 2037, during regular business hours Monday to Friday from 12pm -5pm. We’ll bring your order out to the curb while your cars running for a fast drive through experience.
RETURNS & REFUND POLICY:
Discrepancies or Damages
If for any reason your product is faulty, incorrect or arrives damaged, please email us at firstname.lastname@example.org, accompanied with photographs and your order number, so we may assist you promptly.
Notification must be made within three (3) days of receiving your order. No claims accepted after three (3) days from receipt of goods.
Change of Mind Returns & Cancellations
We can accept returns and order cancellations for incorrect choices or change of mind, for a store credit (less postage) provided items are unused and in original condition. We do not provide refunds for change of mind returns or order cancellations.
If you would like to arrange a return, please email us at email@example.com with your order number, and the items you wish to return, and we will issue you with a Return Authority.
A Return Authority must be received from Aroma Houz prior to returning any products. No credits will be issued without a Return Authority approval.
Clothing & returnable products must be returned in original packaging and must be unused, unworn and undamaged.
Unfortunately we cannot accept returns on essential oils for change of mind unless faulty, or not as ordered or damaged. We regret any inconvenience, but we cannot guarantee the re-sale integrity.
Customer is responsible for return postage charges.
SALE items marked down by 30% or more are non-refundable or exchangeable. Please chose carefully from heavily discounted items.
Unclaimed or Returned Orders
Unclaimed If you fail to collect your order from the post office within the Post offices stipulated time-frame (usually 1 week), it will be returned to us.
Incorrect Address If your order is undelivered due to an incorrect address, it will be returned to us
If you would like your order re-shipped to you, you will be liable to pay a re-shipping fee equal to the amount of the original shipping cost on your order. Where free shipping was received, you will be liable to pay a re-shipping fee as calculated by us based on the weight, size, and classification of your order.
Any unclaimed or returned parcels that you would prefer to receive a store credit for instead of being re-shipped, will have a $3.50 return/admin fee applied.
If your order is returned to us and we do not have any response from you after 14 days of our attempted contact, your order will be cancelled and applied as a store credit, less the original cost of shipping, and a $10.00 return fee.
We do not provide refunds for unclaimed or returned orders.
TRADE MARKS AND COPYRIGHT:
This site contains trademarks which are registered and owned by Aroma Houz. You are not permitted to use Aroma Houz’s trademarks without Aroma Houz’s prior written consent.
All of the material (text, photographs, logos, product names etc) on this site is the copyright of Aroma Houz and is protected by copyright under the Intellectual Property and Copyright laws of Australia and other countries. You must not reproduce, frame, adapt, duplicate, copy, retransmit, redistribute, commercially exploit, link to or otherwise use any of the Content, including pictures, words and text, without Aroma Houz’s prior written consent. Any failure to comply with these legal requirements will result in swift prosecution.
Aroma Houz is committed to adopting the highest standards to safeguard our customers' personal information. We will not use your information for purposes other than in the process of normal business:
To process your order or
To inform you of important changes to our site or business and
To keep you informed of any new products or services. It is our strict policy never to hand on or sell any personal information to a third party.
By accepting the terms set in this document, you agree for us to debit your credit card amount shown in your basket. Rest assured, Aroma Houz has your health and happiness as our number one priority. We will endeavour to make shopping online with Aroma Houz pleasurable and easy.
If your goodies are delayed or out of stock, we will inform you immediately via email or the phone number you provide. If your goods should arrive to you in a damaged condition, please contact us immediately, our insurance policy requires a photograph of the goods and the packaging with damage. In the event that you receive a damaged product, a replacement will be dispatched (subject to availability) once we sight the product.